Yesterday
                           
                           
Report Criteria:
  Start: Aug 29, 2022 12:00:00 AM Eastern Daylight Time  
  End: Aug 29, 2022 11:59:00 PM Eastern Daylight Time  
  Campaign: Inbound-Main-Mem Serv and Res  
  Speed of Answer Min. Time (sec): 0  
  Speed of Answer Threshold (sec): 20  
                           
                           
HOUR OF DAY CALLS Average CALL TIME Average ABANDON RATE ABANDONED count Average TIME TO ABANDON VOICEMAILS count QUEUE CALLBACK REGISTERED count Average HOLD TIME Average IVR TIME Average TALK TIME TRANSFERS count
07 1 00:00:16 0.00% 0 - 0 0 - 00:00:15 - 0
08 13 00:00:15 30.77% 4 00:00:01 0 2 - 00:00:15 - 0
09 141 00:04:06 53.54% 53 00:01:47 0 30 - 00:02:07 00:02:57 27
10 117 00:04:22 37.65% 32 00:01:45 0 23 00:00:05 00:01:46 00:04:29 16
11 146 00:04:14 33.33% 28 00:01:50 0 22 00:00:12 00:01:42 00:03:51 25
12 141 00:04:35 42.70% 38 00:02:00 0 24 00:00:13 00:02:00 00:03:45 33
13 114 00:04:05 37.14% 26 00:01:55 0 20 00:00:08 00:01:54 00:03:21 21
14 93 00:05:03 36.76% 25 00:01:42 0 11 - 00:02:34 00:03:58 17
15 60 00:07:57 18.18% 8 00:01:34 0 2 00:00:21 00:01:01 00:03:42 12
16 56 00:04:46 11.11% 5 00:01:59 0 2 00:00:07 00:01:03 00:04:46 9
17 84 00:04:16 26.79% 15 00:01:38 0 5 00:00:21 00:01:21 00:02:53 18
18 37 00:05:30 17.86% 5 00:00:55 0 5 00:00:07 00:03:47 00:04:04 5
19 13 00:00:24 46.15% 6 00:00:05 0 4 - 00:00:24 - 0
20 5 00:00:19 80.00% 4 00:00:03 0 0 - 00:00:19 - 0
21 1 00:00:17 100.00% 1 00:00:01 0 0 - 00:00:17 - 0
  1022 Avg: 00:04:30 Avg: 0.36 250 Avg: 00:01:41 0 150 Avg: 00:00:13 Avg: 00:01:49 Avg: 00:03:46 183
                           
                           
30-Aug-2022