Yesterday
                           
                           
Report Criteria:
  Start: Aug 24, 2022 12:00:00 AM Eastern Daylight Time  
  End: Aug 24, 2022 11:59:00 PM Eastern Daylight Time  
  Campaign: Inbound-Main-Mem Serv and Res  
  Speed of Answer Min. Time (sec): 0  
  Speed of Answer Threshold (sec): 20  
                           
                           
HOUR OF DAY CALLS Average CALL TIME Average ABANDON RATE ABANDONED count Average TIME TO ABANDON VOICEMAILS count QUEUE CALLBACK REGISTERED count Average HOLD TIME Average IVR TIME Average TALK TIME TRANSFERS count
02 1 00:00:46 100.00% 1 00:00:24 0 0 - 00:00:45 - 0
07 3 00:00:11 0.00% 0 - 0 0 - 00:00:10 - 0
08 12 00:00:23 58.33% 7 00:00:07 0 3 - 00:00:27 - 0
09 111 00:07:06 48.19% 40 00:01:50 0 18 00:01:04 00:02:21 00:09:53 30
10 74 00:04:50 35.19% 19 00:01:24 0 15 00:00:14 00:01:35 00:06:46 14
11 89 00:05:02 46.27% 31 00:01:42 0 11 00:00:15 00:01:46 00:05:37 15
12 104 00:03:56 39.44% 28 00:01:37 0 19 00:00:17 00:01:57 00:03:29 18
13 117 00:04:46 48.75% 39 00:01:56 0 19 00:00:11 00:01:58 00:06:09 26
14 170 00:03:45 31.91% 30 00:01:55 0 18 00:00:08 00:01:27 00:04:48 25
15 125 00:04:39 50.00% 39 00:01:53 0 18 00:00:18 00:01:54 00:03:40 26
16 140 00:04:24 45.35% 39 00:01:43 0 32 - 00:01:58 00:05:14 29
17 70 00:03:39 45.45% 15 00:02:07 0 12 - 00:02:19 00:03:26 9
18 40 00:03:59 47.62% 10 00:01:35 0 5 00:00:02 00:01:38 00:04:30 5
19 6 00:00:12 0.00% 0 - 0 0 - 00:00:12 - 0
20 2 00:00:27 50.00% 1 00:00:02 0 1 - 00:00:27 - 0
21 2 00:00:27 50.00% 1 00:00:01 0 1 - 00:00:26 - 0
22 1 00:00:42 100.00% 1 00:00:24 0 0 - 00:00:42 - 0
  1067 Avg: 00:04:31 Avg: 0.43 301 Avg: 00:01:44 0 172 Avg: 00:00:23 Avg: 00:01:50 Avg: 00:04:50 197
                           
                           
25-Aug-2022