Yesterday
                           
                           
Report Criteria:
  Start: Aug 23, 2022 12:00:00 AM Eastern Daylight Time  
  End: Aug 23, 2022 11:59:00 PM Eastern Daylight Time  
  Campaign: Inbound-Main-Mem Serv and Res  
  Speed of Answer Min. Time (sec): 0  
  Speed of Answer Threshold (sec): 20  
                           
                           
HOUR OF DAY CALLS Average CALL TIME Average ABANDON RATE ABANDONED count Average TIME TO ABANDON VOICEMAILS count QUEUE CALLBACK REGISTERED count Average HOLD TIME Average IVR TIME Average TALK TIME TRANSFERS count
08 16 00:00:17 25.00% 4 00:00:04 0 2 - 00:00:17 - 0
09 80 00:03:58 20.00% 11 00:01:35 0 21 - 00:02:34 00:05:20 4
10 93 00:03:30 7.25% 5 00:01:36 0 25 00:00:07 00:01:32 00:04:48 11
11 104 00:03:27 11.11% 8 00:02:00 0 17 00:00:10 00:01:19 00:03:48 17
12 102 00:02:40 18.57% 13 00:01:51 0 36 00:00:23 00:01:50 00:03:31 10
13 68 00:04:25 15.56% 7 00:01:23 0 13 00:00:09 00:01:24 00:03:19 9
14 64 00:03:01 16.22% 6 00:01:49 0 23 - 00:01:54 00:04:25 4
15 83 00:03:51 23.73% 14 00:02:11 0 29 00:00:10 00:02:13 00:05:02 7
16 87 00:03:44 19.61% 10 00:02:02 0 17 00:01:52 00:01:40 00:05:06 9
17 70 00:03:24 9.09% 3 00:01:14 0 22 00:00:11 00:01:49 00:04:06 3
18 33 00:03:30 19.23% 5 00:01:50 0 6 00:00:05 00:01:54 00:04:34 3
19 20 00:00:28 40.00% 6 00:00:04 0 5 - 00:00:23 00:00:49 0
20 4 00:00:17 50.00% 2 00:00:04 0 0 - 00:00:17 - 0
21 3 00:00:27 0.00% 0 - 0 2 - 00:00:27 - 0
  827 Avg: 00:03:22 Avg: 0.17 94 Avg: 00:01:36 0 218 Avg: 00:00:22 Avg: 00:01:42 Avg: 00:04:20 77
                           
                           
24-Aug-2022