Yesterday
                           
                           
Report Criteria:
  Start: Aug 21, 2022 12:00:00 AM Eastern Daylight Time  
  End: Aug 21, 2022 11:59:00 PM Eastern Daylight Time  
  Campaign: Inbound-Main-Mem Serv and Res  
  Speed of Answer Min. Time (sec): 0  
  Speed of Answer Threshold (sec): 20  
                           
                           
HOUR OF DAY CALLS Average CALL TIME Average ABANDON RATE ABANDONED count Average TIME TO ABANDON VOICEMAILS count QUEUE CALLBACK REGISTERED count Average HOLD TIME Average IVR TIME Average TALK TIME TRANSFERS count
07 2 00:00:36 0.00% 0 - 0 2 - 00:00:35 - 0
08 2 00:00:19 0.00% 0 - 0 1 - 00:00:18 - 0
09 5 00:00:18 60.00% 3 00:00:03 0 0 - 00:00:18 - 0
10 8 00:00:20 25.00% 2 00:00:05 0 2 - 00:00:19 - 0
11 16 00:00:22 43.75% 7 00:00:06 0 3 - 00:00:21 - 0
12 21 00:00:29 47.62% 10 00:00:13 0 5 - 00:00:29 - 0
13 16 00:00:21 56.25% 9 00:00:04 0 3 - 00:00:21 - 0
14 17 00:00:18 41.18% 7 00:00:03 0 3 - 00:00:19 - 0
15 26 00:00:18 30.77% 8 00:00:02 0 6 - 00:00:18 - 0
16 16 00:00:21 31.25% 5 00:00:15 0 2 - 00:00:20 - 0
17 15 00:00:19 33.33% 5 00:00:05 0 3 - 00:00:19 - 0
18 11 00:00:23 27.27% 3 00:00:02 0 3 - 00:00:23 - 0
19 2 00:00:19 0.00% 0 - 0 1 - 00:00:18 - 0
20 2 00:00:36 0.00% 0 - 0 2 - 00:00:36 - 0
21 3 00:00:09 0.00% 0 - 0 0 - 00:00:09 - 0
22 3 00:00:26 0.00% 0 - 0 2 - 00:00:26 - 0
  165 Avg: 00:00:21 Avg: 0.36 59 Avg: 00:00:06 0 38 Avg: - Avg: 00:00:21 Avg: - 0
                           
                           
22-Aug-2022