Yesterday
                           
                           
Report Criteria:
  Start: Aug 9, 2022 12:00:00 AM Eastern Daylight Time  
  End: Aug 9, 2022 11:59:00 PM Eastern Daylight Time  
  Campaign: Inbound-Main-Mem Serv and Res  
  Speed of Answer Min. Time (sec): 0  
  Speed of Answer Threshold (sec): 20  
                           
                           
HOUR OF DAY CALLS Average CALL TIME Average ABANDON RATE ABANDONED count Average TIME TO ABANDON VOICEMAILS count QUEUE CALLBACK REGISTERED count Average HOLD TIME Average IVR TIME Average TALK TIME TRANSFERS count
06 1 00:00:26 100.00% 1 00:00:09 0 0 - 00:00:26 - 0
07 4 00:00:21 25.00% 1 00:00:03 0 1 - 00:00:21 - 0
08 9 00:00:20 22.22% 2 00:00:07 0 1 - 00:00:19 - 0
09 130 00:05:00 38.20% 34 00:01:54 0 24 - 00:01:54 00:06:05 26
10 106 00:04:09 40.98% 25 00:01:30 0 14 00:00:17 00:01:40 00:02:50 22
11 123 00:04:53 21.95% 18 00:02:01 0 18 00:00:15 00:01:45 00:03:39 27
12 100 00:04:53 37.68% 26 00:01:52 0 14 00:00:03 00:01:51 00:07:42 18
13 125 00:04:48 37.33% 28 00:01:56 0 21 00:00:06 00:01:48 00:03:53 29
14 88 00:03:54 27.42% 17 00:01:19 0 3 00:00:11 00:01:33 00:03:29 19
15 83 00:04:39 25.00% 16 00:01:46 0 10 00:00:10 00:01:37 00:03:53 14
16 69 00:03:43 18.75% 9 00:01:43 0 9 00:00:38 00:01:25 00:03:25 11
17 55 00:04:28 14.29% 5 00:01:44 0 3 00:00:12 00:01:09 00:03:51 8
18 32 00:04:30 7.69% 2 00:01:18 0 1 00:00:07 00:00:42 00:03:44 5
19 9 00:00:26 33.33% 3 00:00:07 0 3 - 00:00:25 - 0
20 4 00:00:25 50.00% 2 00:00:06 0 1 - 00:00:24 - 0
22 4 00:00:22 25.00% 1 00:00:02 0 1 - 00:00:21 - 0
  942 Avg: 00:04:25 Avg: 0.3 190 Avg: 00:01:41 0 124 Avg: 00:00:16 Avg: 00:01:35 Avg: 00:04:10 179
                           
                           
10-Aug-2022