Yesterday
                           
                           
Report Criteria:
  Start: Aug 8, 2022 12:00:00 AM Eastern Daylight Time  
  End: Aug 8, 2022 11:59:00 PM Eastern Daylight Time  
  Campaign: Inbound-Main-Mem Serv and Res  
  Speed of Answer Min. Time (sec): 0  
  Speed of Answer Threshold (sec): 20  
                           
                           
HOUR OF DAY CALLS Average CALL TIME Average ABANDON RATE ABANDONED count Average TIME TO ABANDON VOICEMAILS count QUEUE CALLBACK REGISTERED count Average HOLD TIME Average IVR TIME Average TALK TIME TRANSFERS count
06 1 00:00:46 100.00% 1 00:00:24 0 0 - 00:00:45 - 0
07 3 00:00:21 66.67% 2 00:00:02 0 1 - 00:00:20 - 0
08 19 00:00:17 42.11% 8 00:00:02 0 2 - 00:00:17 - 0
09 170 00:05:23 64.81% 70 00:01:51 0 18 00:00:45 00:01:57 00:04:41 52
10 188 00:04:41 48.39% 60 00:01:54 0 29 00:07:32 00:01:55 00:04:21 41
11 126 00:05:15 43.90% 36 00:01:50 0 14 00:00:26 00:01:49 00:04:23 25
12 172 00:05:03 48.08% 50 00:01:48 0 26 00:00:23 00:02:03 00:05:40 49
13 166 00:04:29 45.00% 45 00:01:51 0 30 00:00:23 00:01:58 00:03:30 38
14 118 00:05:35 34.21% 26 00:01:51 0 28 00:00:12 00:02:45 00:04:22 23
15 160 00:04:36 38.38% 38 00:01:46 0 25 00:00:19 00:01:42 00:04:32 35
16 182 00:05:18 59.13% 68 00:01:53 0 26 - 00:02:04 00:03:51 50
17 142 00:06:16 57.35% 39 00:01:50 0 11 - 00:02:22 00:03:39 29
18 104 00:03:37 51.47% 35 00:01:48 0 21 - 00:01:58 00:03:16 21
19 17 00:01:00 44.44% 4 00:00:04 0 2 - 00:00:20 00:01:56 2
20 8 00:00:25 37.50% 3 00:00:09 0 2 - 00:00:24 - 0
21 2 00:00:21 50.00% 1 00:00:02 0 1 - 00:00:21 - 0
  1578 Avg: 00:04:54 Avg: 0.49 486 Avg: 00:01:46 0 236 Avg: 00:00:57 Avg: 00:01:58 Avg: 00:04:07 365
                           
                           
9-Aug-2022