Yesterday
                           
                           
Report Criteria:
  Start: Jul 29, 2022 12:00:00 AM Eastern Daylight Time  
  End: Jul 29, 2022 11:59:00 PM Eastern Daylight Time  
  Campaign: Inbound-Main-Mem Serv and Res  
  Speed of Answer Min. Time (sec): 0  
  Speed of Answer Threshold (sec): 20  
                           
                           
HOUR OF DAY CALLS Average CALL TIME Average ABANDON RATE ABANDONED count Average TIME TO ABANDON VOICEMAILS count QUEUE CALLBACK REGISTERED count Average HOLD TIME Average IVR TIME Average TALK TIME TRANSFERS count
02 1 00:00:45 100.00% 1 00:00:24 0 0 - 00:00:45 - 0
03 2 00:00:46 100.00% 2 00:00:24 0 0 - 00:00:45 - 0
07 2 00:00:17 50.00% 1 00:00:02 0 0 - 00:00:17 - 0
08 17 00:00:20 29.41% 5 00:00:02 0 4 - 00:00:20 - 0
09 102 00:05:23 37.50% 24 00:01:49 0 12 00:00:05 00:01:41 00:03:50 29
10 129 00:03:39 28.57% 24 00:01:39 0 20 00:00:20 00:01:32 00:04:03 30
11 133 00:04:39 52.44% 43 00:01:34 0 19 - 00:01:55 00:03:30 29
12 102 00:03:59 36.92% 24 00:01:49 0 14 00:01:27 00:01:43 00:02:18 26
13 109 00:03:59 36.62% 26 00:01:37 0 17 00:00:29 00:01:44 00:03:11 20
14 117 00:04:09 45.21% 33 00:01:43 0 13 - 00:01:45 00:02:22 24
15 114 00:03:45 32.50% 26 00:01:39 0 19 00:00:04 00:01:46 00:02:34 24
16 83 00:03:58 39.34% 24 00:01:53 0 13 00:00:06 00:01:45 00:03:33 16
17 101 00:03:36 37.10% 23 00:01:48 0 15 00:00:27 00:01:44 00:03:00 20
18 30 00:03:04 8.70% 2 00:00:30 0 5 00:00:14 00:01:03 00:02:59 3
19 29 00:00:16 46.43% 13 00:00:03 0 2 - 00:00:15 - 0
20 12 00:00:20 66.67% 8 00:00:05 0 1 - 00:00:19 - 0
21 2 00:00:31 50.00% 1 00:00:24 0 0 - 00:00:30 - 0
22 1 00:00:36 0.00% 0 - 0 1 - 00:00:35 - 0
  1086 Avg: 00:03:52 Avg: 0.38 280 Avg: 00:01:31 0 155 Avg: 00:00:28 Avg: 00:01:35 Avg: 00:03:09 221
                           
                           
30-Jul-2022