7days
                             
                             
Report Criteria:
  Start: Aug 25, 2022 12:00:00 AM Eastern Daylight Time  
  End: Aug 31, 2022 11:59:00 PM Eastern Daylight Time  
  Campaign: Inbound-Main-Mem Serv and Res  
  Speed of Answer Min. Time (sec): 0  
  Speed of Answer Threshold (sec): 20  
                             
                             
HOUR OF DAY DAY OF WEEK CALLS Average CALL TIME Average ABANDON RATE ABANDONED count Average TIME TO ABANDON VOICEMAILS count QUEUE CALLBACK REGISTERED count Average HOLD TIME Average IVR TIME Average TALK TIME TRANSFERS count
01 Sunday 1 00:00:02 0.00% 0 - 0 0 - 00:00:02 - 0
07 Sunday 1 00:00:19 100.00% 1 00:00:02 0 0 - 00:00:19 - 0
08 Sunday 4 00:00:20 50.00% 2 00:00:03 0 1 - 00:00:20 - 0
09 Sunday 7 00:00:17 14.29% 1 00:00:03 0 1 - 00:00:17 - 0
10 Sunday 12 00:00:20 50.00% 6 00:00:03 0 2 - 00:00:19 - 0
11 Sunday 14 00:00:29 21.43% 3 00:00:04 0 6 - 00:00:28 - 0
12 Sunday 16 00:00:20 25.00% 4 00:00:08 0 4 - 00:00:19 - 0
13 Sunday 32 00:00:20 37.50% 12 00:00:02 0 10 - 00:00:20 - 0
14 Sunday 21 00:00:18 14.29% 3 00:00:03 0 6 - 00:00:18 - 0
15 Sunday 12 00:00:25 58.33% 7 00:00:05 0 4 - 00:00:24 - 0
16 Sunday 18 00:00:17 22.22% 4 00:00:07 0 3 - 00:00:17 - 0
17 Sunday 3 00:00:21 33.33% 1 00:00:24 0 0 - 00:00:20 - 0
18 Sunday 5 00:00:15 60.00% 3 00:00:04 0 0 - 00:00:15 - 0
19 Sunday 3 00:00:13 33.33% 1 00:00:02 0 0 - 00:00:12 - 0
20 Sunday 3 00:00:13 0.00% 0 - 0 0 - 00:00:13 - 0
07 Monday 1 00:00:16 0.00% 0 - 0 0 - 00:00:15 - 0
08 Monday 13 00:00:15 30.77% 4 00:00:01 0 2 - 00:00:15 - 0
09 Monday 141 00:04:06 53.54% 53 00:01:47 0 30 - 00:02:07 00:02:57 27
10 Monday 117 00:04:22 37.65% 32 00:01:45 0 23 00:00:05 00:01:46 00:04:29 16
11 Monday 146 00:04:14 33.33% 28 00:01:50 0 22 00:00:12 00:01:42 00:03:51 25
12 Monday 141 00:04:35 42.70% 38 00:02:00 0 24 00:00:13 00:02:00 00:03:45 33
13 Monday 114 00:04:05 37.14% 26 00:01:55 0 20 00:00:08 00:01:54 00:03:21 21
14 Monday 93 00:05:03 36.76% 25 00:01:42 0 11 - 00:02:34 00:03:58 17
15 Monday 60 00:07:57 18.18% 8 00:01:34 0 2 00:00:21 00:01:01 00:03:42 12
16 Monday 56 00:04:46 11.11% 5 00:01:59 0 2 00:00:07 00:01:03 00:04:46 9
17 Monday 84 00:04:16 26.79% 15 00:01:38 0 5 00:00:21 00:01:21 00:02:53 18
18 Monday 37 00:05:30 17.86% 5 00:00:55 0 5 00:00:07 00:03:47 00:04:04 5
19 Monday 13 00:00:24 46.15% 6 00:00:05 0 4 - 00:00:24 - 0
20 Monday 5 00:00:19 80.00% 4 00:00:03 0 0 - 00:00:19 - 0
21 Monday 1 00:00:17 100.00% 1 00:00:01 0 0 - 00:00:17 - 0
01 Tuesday 1 00:00:06 0.00% 0 - 0 0 - 00:00:06 - 0
03 Tuesday 1 00:00:45 100.00% 1 00:00:23 0 0 - 00:00:45 - 0
05 Tuesday 2 00:00:23 50.00% 1 00:00:23 0 0 - 00:00:45 - 0
07 Tuesday 5 00:00:21 40.00% 2 00:00:03 0 1 - 00:00:21 - 0
08 Tuesday 12 00:00:14 25.00% 3 00:00:01 0 0 - 00:00:14 - 0
09 Tuesday 67 00:02:48 17.65% 9 00:01:51 0 22 00:01:42 00:01:57 00:03:22 2
10 Tuesday 93 00:03:17 28.81% 17 00:01:30 0 21 00:00:09 00:01:53 00:04:00 9
11 Tuesday 96 00:03:09 16.92% 11 00:01:16 0 21 00:00:14 00:01:31 00:03:16 10
12 Tuesday 91 00:03:48 15.87% 10 00:01:32 0 17 00:00:05 00:01:27 00:03:36 16
13 Tuesday 91 00:03:45 16.92% 11 00:01:22 0 15 00:00:08 00:01:25 00:04:24 11
14 Tuesday 90 00:03:35 18.03% 11 00:01:27 0 20 - 00:01:31 00:03:57 9
15 Tuesday 47 00:02:45 7.69% 3 00:01:09 0 6 00:00:34 00:00:59 00:02:41 6
16 Tuesday 37 00:02:59 7.41% 2 00:02:29 0 2 00:00:09 00:00:51 00:03:21 3
17 Tuesday 32 00:03:37 18.52% 5 00:01:17 0 4 00:00:04 00:01:21 00:03:58 2
18 Tuesday 20 00:02:13 0.00% 0 - 0 2 00:00:05 00:00:42 00:02:09 4
19 Tuesday 9 00:00:15 11.11% 1 00:00:19 0 2 - 00:00:15 - 0
20 Tuesday 5 00:00:20 20.00% 1 00:00:06 0 2 - 00:00:20 - 0
21 Tuesday 1 00:00:33 0.00% 0 - 0 1 - 00:00:33 - 0
22 Tuesday 1 00:00:21 100.00% 1 00:00:04 0 0 - 00:00:21 - 0
07 Wednesday 1 00:00:26 100.00% 1 00:00:09 0 0 - 00:00:26 - 0
08 Wednesday 14 00:00:19 28.57% 4 00:00:06 0 3 - 00:00:18 - 0
09 Wednesday 85 00:01:36 21.43% 15 00:00:04 0 12 00:00:06 00:00:18 00:03:21 2
10 Wednesday 90 00:02:11 27.14% 19 00:00:05 0 19 00:00:03 00:00:25 00:04:48 6
11 Wednesday 110 00:01:26 26.67% 20 00:00:08 1 32 00:00:02 00:00:25 00:03:29 5
12 Wednesday 86 00:02:03 16.67% 9 00:00:08 0 29 00:00:29 00:00:25 00:03:21 6
13 Wednesday 89 00:02:04 28.33% 17 00:00:05 0 33 - 00:00:25 00:04:55 7
14 Wednesday 93 00:02:07 22.58% 14 00:00:08 0 35 00:00:09 00:00:28 00:03:02 5
15 Wednesday 122 00:01:17 24.36% 19 00:00:08 0 39 00:00:14 00:00:25 00:02:35 4
16 Wednesday 97 00:02:11 25.42% 15 00:00:10 0 27 00:00:11 00:00:26 00:04:35 5
17 Wednesday 90 00:01:45 22.45% 11 00:00:12 0 22 00:00:42 00:00:24 00:03:17 5
18 Wednesday 43 00:01:34 15.63% 5 00:00:08 0 3 - 00:00:19 00:02:07 4
19 Wednesday 17 00:00:32 43.75% 7 00:00:05 0 2 - 00:00:18 00:03:57 0
20 Wednesday 9 00:00:17 0.00% 0 - 0 2 - 00:00:19 - 0
21 Wednesday 2 00:00:14 0.00% 0 - 0 0 - 00:00:13 - 0
01 Thursday 1 00:00:34 0.00% 0 - 0 1 - 00:00:34 - 0
07 Thursday 2 00:00:31 50.00% 1 00:00:24 0 0 - 00:00:30 - 0
08 Thursday 16 00:00:17 43.75% 7 00:00:04 0 0 - 00:00:17 - 0
09 Thursday 86 00:03:09 34.43% 21 00:01:48 0 32 00:00:08 00:02:25 00:03:50 6
10 Thursday 88 00:02:46 22.22% 14 00:01:45 0 34 00:00:06 00:01:55 00:04:18 1
11 Thursday 60 00:02:17 21.28% 10 00:01:45 0 23 00:00:06 00:01:52 00:02:44 1
12 Thursday 99 00:02:26 33.80% 24 00:01:42 0 30 00:00:10 00:01:56 00:03:14 4
13 Thursday 93 00:03:06 31.58% 18 00:02:11 0 28 00:02:05 00:02:10 00:03:50 3
14 Thursday 104 00:03:06 20.97% 13 00:01:54 0 26 00:01:00 00:01:51 00:03:51 8
15 Thursday 66 00:03:11 22.50% 9 00:01:33 0 19 00:01:01 00:01:40 00:03:06 3
16 Thursday 77 00:03:25 15.79% 9 00:01:57 0 34 00:00:58 00:02:04 00:03:26 5
17 Thursday 96 00:03:11 24.19% 15 00:01:48 0 23 00:00:10 00:01:50 00:05:09 10
18 Thursday 67 00:03:15 26.92% 7 00:00:59 0 14 00:00:08 00:01:44 00:03:30 9
19 Thursday 8 00:00:28 25.00% 2 00:00:01 0 5 - 00:00:27 - 0
20 Thursday 4 00:00:29 50.00% 2 00:00:12 0 1 - 00:00:28 - 0
21 Thursday 3 00:00:08 0.00% 0 - 0 0 - 00:00:08 - 0
22 Thursday 2 00:00:27 50.00% 1 00:00:02 0 1 - 00:00:27 - 0
07 Friday 3 00:00:15 0.00% 0 - 0 0 - 00:00:15 - 0
08 Friday 6 00:00:19 33.33% 2 00:00:04 0 1 - 00:00:19 - 0
09 Friday 32 00:03:00 8.00% 2 00:01:22 0 8 - 00:01:26 00:03:46 2
10 Friday 71 00:03:30 22.22% 12 00:01:50 0 28 00:00:07 00:02:11 00:03:24 6
11 Friday 107 00:02:15 24.29% 17 00:01:26 0 30 00:01:42 00:01:36 00:03:23 4
12 Friday 79 00:03:32 18.97% 11 00:01:40 0 28 00:00:21 00:02:02 00:04:05 9
13 Friday 83 00:02:40 21.57% 11 00:01:19 0 17 00:00:25 00:01:38 00:03:46 5
14 Friday 80 00:02:27 19.61% 10 00:01:06 0 24 - 00:01:37 00:03:21 6
15 Friday 108 00:02:33 18.46% 12 00:01:32 0 36 - 00:02:00 00:03:22 6
16 Friday 55 00:02:54 25.00% 9 00:01:40 0 17 00:00:25 00:01:46 00:04:40 4
17 Friday 69 00:02:45 22.50% 9 00:01:45 0 18 00:00:17 00:01:47 00:03:22 3
18 Friday 41 00:02:40 20.00% 6 00:01:53 0 12 - 00:01:47 00:04:04 2
19 Friday 12 00:01:47 63.64% 7 00:00:03 0 2 - 00:00:21 00:17:32 0
20 Friday 6 00:00:15 16.67% 1 00:00:01 0 1 - 00:00:14 - 0
21 Friday 3 00:00:09 0.00% 0 - 0 0 - 00:00:08 - 0
22 Friday 1 00:00:08 0.00% 0 - 0 0 - 00:00:07 - 0
23 Friday 1 00:00:46 100.00% 1 00:00:24 0 0 - 00:00:45 - 0
07 Saturday 1 00:00:20 100.00% 1 00:00:03 0 0 - 00:00:19 - 0
08 Saturday 7 00:00:13 42.86% 3 00:00:02 0 0 - 00:00:12 - 0
09 Saturday 22 00:03:39 5.56% 1 00:00:45 0 2 - 00:00:50 00:06:21 1
10 Saturday 36 00:02:27 7.14% 2 00:00:48 0 2 00:00:09 00:00:48 00:02:42 6
11 Saturday 39 00:03:26 0.00% 0 - 0 8 00:00:06 00:01:18 00:04:30 5
12 Saturday 41 00:03:08 34.48% 10 00:01:29 0 11 - 00:01:53 00:04:45 1
13 Saturday 34 00:03:57 20.83% 5 00:01:26 0 13 00:00:11 00:01:45 00:06:39 4
14 Saturday 67 00:02:28 21.21% 7 00:01:09 0 16 00:00:09 00:01:24 00:02:30 10
15 Saturday 24 00:02:52 15.79% 3 00:01:45 0 5 00:00:06 00:01:19 00:04:52 2
16 Saturday 12 00:02:13 8.33% 1 00:01:25 0 4 - 00:01:19 00:02:39 0
17 Saturday 20 00:03:09 20.00% 3 00:01:37 0 5 00:00:08 00:01:40 00:04:05 3
18 Saturday 16 00:03:39 9.09% 1 00:00:46 0 2 00:00:12 00:01:31 00:02:17 3
19 Saturday 4 00:00:17 50.00% 2 00:00:03 0 0 - 00:00:16 - 0
20 Saturday 2 00:00:26 100.00% 2 00:00:09 0 0 - 00:00:25 - 0
21 Saturday 1 00:00:20 100.00% 1 00:00:04 0 0 - 00:00:20 - 0
23 Saturday 1 00:00:17 100.00% 1 00:00:01 0 0 - 00:00:17 - 0
    4779 Avg: 00:02:56 Avg: 0.25 849 Avg: 00:01:12 1 1142 Avg: 00:00:20 Avg: 00:01:22 Avg: 00:03:41 436
                             
                             
1-Sep-2022