7days
                             
                             
Report Criteria:
  Start: Jul 27, 2022 12:00:00 AM Eastern Daylight Time  
  End: Aug 2, 2022 11:59:00 PM Eastern Daylight Time  
  Campaign: Inbound-Main-Mem Serv and Res  
  Speed of Answer Min. Time (sec): 0  
  Speed of Answer Threshold (sec): 20  
                             
                             
HOUR OF DAY DAY OF WEEK CALLS Average CALL TIME Average ABANDON RATE ABANDONED count Average TIME TO ABANDON VOICEMAILS count QUEUE CALLBACK REGISTERED count Average HOLD TIME Average IVR TIME Average TALK TIME TRANSFERS count
00 Sunday 4 00:00:40 50.00% 2 00:00:18 0 2 - 00:00:40 - 0
07 Sunday 1 00:00:14 0.00% 0 - 0 0 - 00:00:14 - 0
08 Sunday 7 00:00:21 57.14% 4 00:00:02 0 2 - 00:00:20 - 0
09 Sunday 15 00:00:19 40.00% 6 00:00:04 0 3 - 00:00:19 - 0
10 Sunday 17 00:00:17 47.06% 8 00:00:04 0 2 - 00:00:17 - 0
11 Sunday 19 00:00:20 47.37% 9 00:00:05 0 3 - 00:00:19 - 0
12 Sunday 11 00:00:25 45.45% 5 00:00:10 0 3 - 00:00:25 - 0
13 Sunday 26 00:00:18 50.00% 13 00:00:03 0 3 - 00:00:18 - 0
14 Sunday 25 00:00:17 36.00% 9 00:00:04 0 5 - 00:00:17 - 0
15 Sunday 19 00:00:19 68.42% 13 00:00:04 0 1 - 00:00:18 - 0
16 Sunday 20 00:00:14 45.00% 9 00:00:04 0 0 - 00:00:14 - 0
17 Sunday 8 00:00:14 12.50% 1 00:00:01 0 2 - 00:00:14 - 0
18 Sunday 16 00:00:24 37.50% 6 00:00:09 0 5 - 00:00:23 - 0
19 Sunday 6 00:00:24 50.00% 3 00:00:09 0 1 - 00:00:24 - 0
20 Sunday 7 00:00:21 14.29% 1 00:00:01 0 4 - 00:00:24 - 0
21 Sunday 2 00:00:17 50.00% 1 00:00:04 0 0 - 00:00:16 - 0
00 Monday 1 00:00:45 100.00% 1 00:00:23 0 0 - 00:00:45 - 0
03 Monday 1 00:00:46 100.00% 1 00:00:24 0 0 - 00:00:46 - 0
07 Monday 2 00:00:14 0.00% 0 - 0 0 - 00:00:14 - 0
08 Monday 12 00:00:17 50.00% 6 00:00:02 0 1 - 00:00:18 - 0
09 Monday 122 00:04:59 37.93% 33 00:01:37 0 5 00:01:07 00:01:25 00:03:28 31
10 Monday 161 00:04:06 26.72% 31 00:01:46 0 20 00:00:15 00:01:36 00:03:19 31
11 Monday 137 00:04:24 36.17% 34 00:01:42 0 13 00:00:34 00:01:34 00:03:48 29
12 Monday 159 00:04:08 42.73% 47 00:01:43 0 26 00:00:17 00:01:45 00:03:26 37
13 Monday 151 00:05:31 41.75% 43 00:01:47 0 21 00:00:08 00:01:46 00:03:34 35
14 Monday 149 00:04:57 29.70% 30 00:01:35 0 25 00:00:36 00:01:49 00:03:21 27
15 Monday 119 00:05:30 41.33% 31 00:01:50 0 21 00:00:11 00:01:54 00:04:28 25
16 Monday 137 00:05:15 38.20% 34 00:01:48 0 19 00:00:18 00:02:51 00:04:15 27
17 Monday 161 00:04:18 46.46% 46 00:01:49 0 25 00:00:28 00:01:51 00:04:28 29
18 Monday 76 00:02:52 28.57% 10 00:01:30 0 9 00:00:07 00:01:47 00:02:56 9
19 Monday 15 00:00:18 40.00% 6 00:00:06 0 2 - 00:00:18 - 0
20 Monday 8 00:00:24 50.00% 4 00:00:04 0 2 - 00:00:24 - 0
21 Monday 2 00:00:16 50.00% 1 00:00:01 0 0 - 00:00:15 - 0
23 Monday 3 00:00:22 66.67% 2 00:00:12 0 0 - 00:00:22 - 0
01 Tuesday 1 00:00:46 100.00% 1 00:00:24 0 0 - 00:00:45 - 0
07 Tuesday 3 00:00:18 66.67% 2 00:00:02 0 0 - 00:00:18 - 0
08 Tuesday 15 00:00:17 13.33% 2 00:00:05 0 2 - 00:00:16 - 0
09 Tuesday 105 00:05:04 33.33% 26 00:01:46 0 16 00:01:31 00:01:37 00:06:20 26
10 Tuesday 168 00:05:32 46.00% 46 00:01:48 0 24 00:03:25 00:01:50 00:06:45 43
11 Tuesday 148 00:04:31 39.18% 38 00:01:49 0 25 00:01:01 00:01:50 00:05:16 28
12 Tuesday 155 00:03:46 43.30% 42 00:01:55 0 29 - 00:01:56 00:04:00 26
13 Tuesday 135 00:04:02 28.24% 24 00:01:52 0 27 00:00:06 00:01:52 00:04:11 25
14 Tuesday 147 00:04:59 39.09% 43 00:01:45 0 32 00:02:27 00:01:45 00:07:13 23
15 Tuesday 154 00:04:01 37.04% 40 00:01:41 0 36 00:00:09 00:01:53 00:04:08 19
16 Tuesday 137 00:04:07 40.66% 37 00:01:34 0 32 00:00:52 00:02:37 00:04:54 14
17 Tuesday 170 00:03:45 48.35% 44 00:01:51 0 21 00:00:16 00:01:52 00:03:03 35
18 Tuesday 81 00:04:36 35.71% 15 00:01:42 0 7 00:00:17 00:01:30 00:04:28 17
19 Tuesday 18 00:00:25 43.75% 7 00:00:07 0 4 - 00:00:22 00:00:50 0
20 Tuesday 10 00:00:21 50.00% 5 00:00:08 0 1 - 00:00:20 - 0
21 Tuesday 3 00:00:12 33.33% 1 00:00:03 0 0 - 00:00:12 - 0
22 Tuesday 1 00:00:45 100.00% 1 00:00:24 0 0 - 00:00:45 - 0
01 Wednesday 1 00:00:08 0.00% 0 - 0 0 - 00:00:07 - 0
05 Wednesday 1 00:00:19 100.00% 1 00:00:02 0 0 - 00:00:18 - 0
06 Wednesday 1 00:00:46 100.00% 1 00:00:24 0 0 - 00:00:45 - 0
07 Wednesday 2 00:00:22 50.00% 1 00:00:01 0 1 - 00:00:21 - 0
08 Wednesday 15 00:00:17 26.67% 4 00:00:02 0 2 - 00:00:17 - 0
09 Wednesday 118 00:05:51 40.51% 32 00:01:39 0 22 00:00:26 00:01:56 00:03:56 28
10 Wednesday 128 00:05:32 49.35% 38 00:01:42 0 8 00:00:57 00:01:34 00:03:41 32
11 Wednesday 116 00:04:18 33.33% 24 00:01:51 0 10 00:02:33 00:01:33 00:03:50 38
12 Wednesday 151 00:04:22 39.13% 36 00:01:27 0 28 00:00:15 00:01:49 00:02:34 34
13 Wednesday 122 00:06:40 51.16% 44 00:01:38 0 18 00:04:43 00:01:58 00:06:24 27
14 Wednesday 114 00:04:25 33.33% 25 00:01:35 0 21 00:00:26 00:01:49 00:04:38 24
15 Wednesday 103 00:03:46 32.76% 19 00:01:35 0 16 00:00:32 00:01:46 00:03:35 19
16 Wednesday 121 00:03:57 38.46% 30 00:01:40 0 17 - 00:01:34 00:04:09 24
17 Wednesday 110 00:04:51 53.57% 30 00:01:53 0 14 00:01:23 00:02:08 00:02:54 29
18 Wednesday 47 00:05:02 24.24% 8 00:01:53 0 1 - 00:01:05 00:04:27 12
19 Wednesday 14 00:00:15 30.77% 4 00:00:01 0 1 - 00:00:13 00:00:32 0
20 Wednesday 3 00:00:34 66.67% 2 00:00:13 0 1 - 00:00:34 - 0
21 Wednesday 6 00:00:15 16.67% 1 00:00:01 0 1 - 00:00:14 - 0
22 Wednesday 6 00:00:22 16.67% 1 00:00:02 0 3 - 00:00:22 - 0
01 Thursday 2 00:00:45 100.00% 2 00:00:24 0 0 - 00:00:45 - 0
02 Thursday 1 00:00:21 100.00% 1 00:00:05 0 0 - 00:00:21 - 0
07 Thursday 3 00:00:32 0.00% 0 - 0 3 - 00:00:31 - 0
08 Thursday 9 00:00:19 11.11% 1 00:00:03 0 2 - 00:00:18 - 0
09 Thursday 97 00:04:01 32.31% 21 00:01:33 0 10 00:00:29 00:01:26 00:03:30 20
10 Thursday 117 00:04:00 32.93% 27 00:01:39 0 19 00:00:08 00:01:34 00:03:57 23
11 Thursday 106 00:05:23 43.48% 30 00:01:47 0 23 00:00:13 00:02:48 00:03:48 23
12 Thursday 115 00:03:43 46.15% 30 00:01:50 0 18 00:00:11 00:01:56 00:02:39 25
13 Thursday 134 00:03:24 37.08% 33 00:01:42 0 17 00:00:07 00:01:33 00:03:21 26
14 Thursday 123 00:04:03 35.80% 29 00:01:53 0 31 - 00:01:53 00:04:36 30
15 Thursday 125 00:03:30 15.79% 12 00:01:49 1 25 00:00:13 00:01:36 00:02:29 23
16 Thursday 125 00:03:38 25.32% 20 00:01:43 0 13 00:00:03 00:01:22 00:03:59 21
17 Thursday 113 00:04:28 34.29% 24 00:01:50 0 10 00:00:11 00:02:13 00:03:18 23
18 Thursday 48 00:03:27 26.47% 9 00:01:26 0 4 00:00:03 00:01:13 00:06:08 12
19 Thursday 14 00:00:16 42.86% 6 00:00:02 0 2 - 00:00:16 - 0
20 Thursday 7 00:00:20 57.14% 4 00:00:08 0 0 - 00:00:19 - 0
21 Thursday 2 00:00:14 50.00% 1 00:00:02 0 0 - 00:00:13 - 0
22 Thursday 2 00:00:20 0.00% 0 - 0 1 - 00:00:19 - 0
23 Thursday 1 00:00:09 0.00% 0 - 0 0 - 00:00:09 - 0
02 Friday 1 00:00:45 100.00% 1 00:00:24 0 0 - 00:00:45 - 0
03 Friday 2 00:00:46 100.00% 2 00:00:24 0 0 - 00:00:45 - 0
07 Friday 2 00:00:17 50.00% 1 00:00:02 0 0 - 00:00:17 - 0
08 Friday 17 00:00:20 29.41% 5 00:00:02 0 4 - 00:00:20 - 0
09 Friday 102 00:05:23 37.50% 24 00:01:49 0 12 00:00:05 00:01:41 00:03:50 29
10 Friday 129 00:03:39 28.57% 24 00:01:39 0 20 00:00:20 00:01:32 00:04:03 30
11 Friday 133 00:04:39 52.44% 43 00:01:34 0 19 - 00:01:55 00:03:30 29
12 Friday 102 00:03:59 36.92% 24 00:01:49 0 14 00:01:27 00:01:43 00:02:18 26
13 Friday 109 00:03:59 36.62% 26 00:01:37 0 17 00:00:29 00:01:44 00:03:11 20
14 Friday 117 00:04:09 45.21% 33 00:01:43 0 13 - 00:01:45 00:02:22 24
15 Friday 114 00:03:45 32.50% 26 00:01:39 0 19 00:00:04 00:01:46 00:02:34 24
16 Friday 83 00:03:58 39.34% 24 00:01:53 0 13 00:00:06 00:01:45 00:03:33 16
17 Friday 101 00:03:36 37.10% 23 00:01:48 0 15 00:00:27 00:01:44 00:03:00 20
18 Friday 30 00:03:04 8.70% 2 00:00:30 0 5 00:00:14 00:01:03 00:02:59 3
19 Friday 29 00:00:16 46.43% 13 00:00:03 0 2 - 00:00:15 - 0
20 Friday 12 00:00:20 66.67% 8 00:00:05 0 1 - 00:00:19 - 0
21 Friday 2 00:00:31 50.00% 1 00:00:24 0 0 - 00:00:30 - 0
22 Friday 1 00:00:36 0.00% 0 - 0 1 - 00:00:35 - 0
07 Saturday 1 00:00:19 100.00% 1 00:00:02 0 0 - 00:00:18 - 0
08 Saturday 10 00:00:17 50.00% 5 00:00:02 0 1 - 00:00:16 - 0
09 Saturday 41 00:08:36 48.28% 14 00:01:40 0 5 - 00:01:57 00:05:56 10
10 Saturday 46 00:02:54 16.67% 5 00:01:22 0 3 00:00:06 00:01:14 00:02:43 10
11 Saturday 61 00:03:39 27.27% 12 00:01:40 0 1 - 00:01:06 00:03:04 15
12 Saturday 48 00:04:26 34.21% 13 00:01:38 0 0 - 00:01:05 00:02:46 9
13 Saturday 51 00:03:29 29.73% 11 00:01:22 0 2 00:00:05 00:01:12 00:03:46 12
14 Saturday 80 00:03:52 46.94% 23 00:01:54 0 14 - 00:01:57 00:04:22 20
15 Saturday 45 00:06:22 16.67% 5 00:02:06 0 6 00:00:07 00:03:20 00:05:17 10
16 Saturday 36 00:03:09 21.43% 6 00:01:41 0 1 00:00:06 00:01:07 00:02:30 8
17 Saturday 26 00:02:56 52.94% 9 00:02:06 0 3 - 00:01:58 00:02:26 4
18 Saturday 22 00:03:40 30.77% 4 00:02:05 0 1 - 00:01:18 00:02:12 5
19 Saturday 8 00:00:18 25.00% 2 00:00:02 0 2 - 00:00:18 - 0
20 Saturday 5 00:00:18 20.00% 1 00:00:08 0 1 - 00:00:18 - 0
21 Saturday 3 00:00:32 33.33% 1 00:00:24 0 1 - 00:00:32 - 0
23 Saturday 1 00:00:11 0.00% 0 - 0 0 - 00:00:10 - 0
    6963 Avg: 00:04:08 Avg: 0.38 1767 Avg: 00:01:33 1 1019 Avg: 00:00:41 Avg: 00:01:38 Avg: 00:03:47 1353
                             
                             
3-Aug-2022